Online Sales Policy
All orders require 24-48 hours for processing. The Perfect Dress does not process orders during weekends or after normal business hours. Therefore, The Perfect Dress does not guarantee same day shipping.
****PLEASE BE SURE TO INCLUDE YOUR WEAR DATE IN THE COMMENT BOX BEFORE SUBMITTING YOUR ORDER****
IF YOU DO NOT RECEIVE AN EMAIL WITH A CONFIRMATION NUMBER OF YOUR ORDER WITHIN 2 BUSINESS DAYS THEN PLEASE EMAIL US AT INFO@THEPERFECTPROMDRESS.COM OR CALL US TOLL FREE AT 877-353-2200. Be sure to add firstname.lastname@example.org and email@example.com to your the friends list in your email program so it doesn't get flagged as spam.
Orders are not valid until you receive a confirmation number.
· As stated throughout The Perfect Dress website, there are NO returns, exchanges, or cancellations on orders. See exceptions in "Returns and Exchanges" at the bottom of this page.
· When items are in stock, all items will be shipped via UPS Ground (1-3 Business Days plus processing time) at no charge to the customer except for AK, HI, Puerto Rico and International packages which have additional charges.
· All special orders may have additional production, delivery, or shipping time (from manufacturer). You will be notified of this via email after your order is processed.
· The items you order are subject to availability. Most items are special order & you will be notified of your item's availability & delivery date, via email, when your order is processed.
· All sales are subject to The Perfect Dress' Terms and Conditions of Sale. The Perfect Dress reserves the right to refuse any order.
CONDITIONS OF SALE
Orders can be placed through our website shopping cart or by calling us at 1-877-353-2200. All contact information and items being purchase must be correct because we do not accept returns or exchanges. We will begin processing your order as soon as possible, order are not complete until you receive a notification email from a member of our staff with the availability and delivery details. Orders are only processed during business hours. We will never charge your credit card unless we can fill your order by your wear date.
We communicate with our customers via email concerning their order status so it's VERY important that the email you gave us is correct, in use, and that you check it often. In the event that there is any type of emergency, or if we need further clarification regarding something in your order we will call you at the phone number you supplied on your order form. If you need to correct yours or if you haven't received an email from us within 24-48 hours confirming your order, please call us at 1-877-353-2200!
You are able to check the status of your order on-line at "Order Status" or by phone. NOTE: We recommend checking back often because if there is a problem or cancellation with your order we will note that here.
Most orders are processed within 24-48 hours, but during business hours they are often processed within a few hours. Contact us immediately following the submission of an order if there is a problem or if you have a change request. If it has not been processed or shipped we will do our best to help. Please have your order number ready when calling. Duplicate orders will be verified before they are processed.
Orders placed for items with incorrect or inaccurate information may not be honored and may be refused or canceled regardless of confirmation or credit card charges. If a card has been charged, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to reorder the item at the corrected price or with corrected information.
SALES AND COUPONS
We are happy to offer you discounts and sales on our merchandise whenever possible; however we can only offer the sale prices as listed at the time they are listed. We can not reimburse you for previously purchased items that are presently on sale or that may go on sale in the future. The Perfect Dress reserves the right to change prices at anytime without prior notice. We can not reimburse you for the amount of a coupon on previously purchased items. Coupons are only valid for the dollar amount or percentage as stated, prior to the expiration date stated.
As stated clearly throughout our website we do NOT allow cancellations. Orders that have been processed can not be canceled and will not be refunded. Because orders are processed and shipped as quickly as possible we can not allow a cancellation period. Most orders are processed within 24-48 hours, but during business hours they are often processed within a few hours. However, if you are able to contact us immediately following the submission of an order, before it is processed & shipped, we will do our best to help you with any cancellation issues.
The Perfect Dress reserves the right to cancel any order, at any time, for any reason. Orders are often canceled if they can not be filled as requested in time for the wear date or if an item is no longer available for any reason. Email notifications will be sent to the email listed on the order in the event that your order is canceled. Credit cards will not be charged for canceled orders.
Many items on this website are special order only, as stated throughout, and are not stocked in our store They must be special ordered from the manufacturer and require additional production, delivery, and shipping time.
Inventory can change everyday, every hour, and even every minute during our peak season. We keep our inventory and website as updated as possible, and although we apologize for the inconvenience, we are not responsible for items that are no longer available and can not guarantee the item you want will be available at the time you order it, in time for your wear date, or at all.
AVAILABILITY/ DELIVERY TIME
Product availability can be checked on-line, by sending us an email at "Contact Us", by email at firstname.lastname@example.org or call us at 1-877-353-2200 with your style numbers, size, colors and wear date/ event date. We will check our stock and the manufacturer's stock, if necessary, and tell you when the dress you want can be delivered to you.
If you place an order we will notify you of the availability and delivery time after it is processed. We will not charge your card unless the dress you ordered is available for your wear date.
In-stock dresses take about 1-8 business days to get to you. Dresses that are not in-stock in our store, but with the manufacturer can take anywhere from 3-12 business days to get to you. Dresses that are not in-stock at our store or at the manufacturer and are specially ordered can take anywhere from a few days to several months, depending on the on the production time.
The Perfect Dress accepts all major credit cards and debit cards--Visa, Master Card andfDiscover. We do not accept American Express. If you must pay by American Express you must call our store in order to have your order processed through a different credit card processing company. Your credit or debit card will only be authorized for the amount of the purchase at the time you place your order. This is to assure us that your funds are available so that we can begin processing your order. If we are then able to fill your order as requested in time for your wear date/ event we will then charge the full amount to your card. However, if we are not able to fill your order, your card will NOT be charged and you will be notified via email with the details.
UPS GROUND: 1-5 business days depending on your location within the continental U.S. is free. Additional charges to AK, HI, and International orders
UPS 2-DAY BLUE LABEL: 2 business days within the continental United States. Additional Charge
UPS NEXT DAY AIR: Next Business day within the continental United States. Additional Charge
USPS PRIORITY MAIL: 1-5 Business days within the U.S. or Canada. APO/FPO addresses are estimated at 1-2 weeks, but delivery time absolutely cannot be guaranteed because they become the responsibility of the military after they leave the U.S. and we are not quoted a specific delivery time to any location.
RETURNS/ EXCHANGES - DRESSES
As stated clearly throughout our website, we do not accept returns or exchanges on our special occasion/order items - dresses. All dress sales are final. Returns or exchanges are not accepted due to incorrectly ordered items, dislike of style, fit, or color, cancellation or event or any other reason.
Our manufacturers do not accept our returns on items unless they are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions. If this should happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.
Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility, when placing an order, to understand and abide by this policy.
RETURN DRESS FOR RE-INSPECTION
We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date. However, if we fail to do so, we will be happy to accept your return for re-inspection.
Unless dresses are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CAN NOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it. When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors ( i.e.: smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection, we ask that you carefully follow these return instructions:
--Notify a member of our staff about the problem with your order within 3 days of the order being delivered to you. If your item is eligible for re-inspection, you will receive a Return Authorization number that will allow you to return the dress to us for re-inspection. Call us toll-free at: 1-877-353-2200 or email us at: email@example.com. Return Authorizations are required for all packages to be received by our shipping department. Please include your shipping invoice when you return your dress.
--Please write the Return Authorization number, given to you by a member of our staff, clearly on the outside of the package. Packages without a Return Authorization will NOT be accepted by our shipping department and refunds will not be credited or replacements/ repairs will not be issued for the items in them.
--Upon receiving the dress within 10 days from the date it was delivered to you, we will inspect it to see that it is in perfect, new, never worn, condition as received at the time of delivery and that it is not be damaged, soiled, stained, torn, and is free of offensive odors ( i.e.: smoke). We will then inspect your item, check the color, measure for size accuracy, etc. as necessary concerning the particular problem with your order.
--If we find that your item is, in fact, incorrect or defective we will inform the manufacturer of the problem and you will be issued a repair or replacement as quickly as possible. We will notify you of the repair/replacement details and confirm that they will work within your time constraints. If time does not allow for the corrected item to reach you before your wear date, you will be given the option to exchange or return the item for a full refund, including return shipping costs. Returns will only be allowed for those dresses that cannot easily and quickly be repaired or replaced. If a refund is in order, we will credit the amount of the purchase, as well as return shipping costs to us, to the credit card used for the original purchase.
----If we find that your item is correct and has no flaws we will return the item to you at your expense. You will not be reimbursed for any purchase costs and/or shipping costs, and will be charged the additional shipping fees to return the item to you.
It is very important that theses steps be followed precisely in order to receive your available refund or replacement. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
The Perfect Prom Dress may collect and use Users personal information for the following purposes:
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
The Perfect Prom Dress
The Perfect Dress
2490 U S Highway 1
Lawrenceville NJ 08648
This document was last updated on November 25, 2014